top of page

SHIPPING & RETURN
POLICY

Shipping Policy:
SHIPPING & HANDLING


Orders typically ship the next business day. Your order will be shipped using Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays or holidays. Orders placed Friday-Sunday will ship out on the following Monday.
Please note - if you choose the Overnight Shipping option, your items will ship out the same day only if the order is placed by 12 noon PST, orders placed after that time will be shipped the following business day. Currently, we do not offer an Overnight Saturday delivery option, so orders placed on Friday before 12 noon with Overnight Shipping will arrive the following Monday.
At Different Characters we do everything we can to ensure your order is delivered on time. However, please consider that Different Characters will not be held accountable for conditions beyond our control such as severe weather, shipping service interruptions, etc. You will be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. We ship to all contiguous United States.
 
Return Policy:
RETURNS

*  Returns must be in original condition (unworn, unwashed & with original tags & packaging).
*  Different Characters will accept returns within 15 days of shipment date, given that the items are in the same condition as received with original tags and packaging.
*  Different Characters will NOT credit shipping fees unless the error was on our end (Damaged, defective, or wrong item(s) shipped).
*  Processing returns can take a few days, please be patient.
 
DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED


Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 15 days from the shipped date to our Online Returns address. We will refund the return shipping cost if a copy of the shipping receipt is included. We recommend using a carrier service that provides tracking. PLEASE NOTE only standard carrier services will be refunded.
 
HOW TO RETURN


Return costume in the same box costume arrived in to 
Different Characters Costumes
3422 Hermitage Drive 
Hopkinsville Kentucky 42240
 
 
Transit Time

 We’ll email you once your return or exchange is processed. Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed.

bottom of page